CBSE Class 10 IT – Unit 1 Communication Skills Notes 2024

In this article we providing information regarding latest CBSE Class 10 IT (Information Technology) – Unit 1 Communication Skills Notes 2024

CBSE Class 10 IT (Information Technology) – Unit 1 Communication Skills Notes 2024

We are giving Complete Notes and Important Points for Class 10 IT (402) – Unit 1 Communication Skills 2024-25.

Methods of Communication

Before Learning the Methods of Communication we should learn about What is Communication ?

What is Communication ?

• The word ‘Communication’ comes from the Latin word communicare, meaning ‘to share’.
• We need good communication skills to talk with other people effectively, share our ideas, and build good relationships.

Important Parts of Communications

1. Transmitting – The sender transmits the message through one medium or another.
2. Listening – The receiver listens or understands the message.
3. Feedback – The receiver conveys their understanding of the message to the sender in the form of feedback to complete the communication cycle.

Methods of Communication

1. Face to Face informal Communication
2. E-Mail – Send Mail
3. Notices / Posters – Sale
4. Business Meetings – Group of People
5. Other Methods – Social Media, Message, Phone Call, Newsletter, Blog etc.

Choosing the right method of communication depends on

• Target Audience – Identify the target audience to who you want to send your msg.
• Costs – Calculate the cost required to share your msg.
• Kind / Types of Information – Identify the kind/type of information you want to share.
• Urgency / Priority – How urgently do you want to share your message and information ?

Communication is classified into two ways :

1. Verbal (Oral or Written) – Includes Sounds, Words, Language and Speech.
2. Non – Verbal

Types of Verbal Communication

1. Interpersonal Communication – Formal or Informal
2. Written Communication – Letters, Circulars, Reports, SMS, Social Media
3. Small Group Communication – Two or More than People involved.(Team, Board Meetings, Press Conference)
4. Public Communication – Address Speech

Advantages of Verbal Communication

• In verbal communication, we can share our ideas quickly and get a quick response from the reciever.
• Verbal communication is very interactive.
• We can modify our messages based on the receiver’s response.

Some Disadvantages of Verbal Communication

• When the right words are not used in the right place, it becomes hard to understand the message.

Mastering Verbal Communication

• How you can enhance and Master in your Verbal Communication Skills.
  • Think before you speak
  • To the Point and Clear
  • Confidence and Body Language

Non – Verbal Communication

• Non-Verbal Communication is the expression or exchange of information or messages without using any spoken or written word.

1. Facial Expressions – Such as Happiness, Sadness, Anger, Surprise, Fear etc.
   • Smile when you meet someone.
   • Keep your face relaxed.
   • Match your expression with your words.
   • Node while listening.
2. Posture – Body Posture
   • Keep you shoulders straight and body relaxed.
   • Sit straight while resting your hands and feet in relaxed position.
   • While standing, keep your hands by your sides.
3. Gestures or Body Language – Body Movement by Express an idea or meaning (raising hands in class)
   • Keep your hands open.
   • Avoid pointing your finger at people.
   • Use your palms to point towards someone.
4. Touch – Handshake, Pat on the back to encourage someone
   • Shake hands firmly while meeting someone.
5. Space – Space is the physical distance between two people.
   • When meeting someone, it’s important to maintain an appropriate amount of personal space based on your relationship with them.
6. Eye Contact – Eye contact shows that we are paying attention.
   • Avoid staring at people, and try to maintain a relaxed look.
   • Maintain eye contact with intermittent breaks.

Importance of Non-Verbal Communication

In our day-to-day communication.

1. Body Movements, Face, Arms, Etc.
2. Voice, Tone, Pause, Etc.
3. Words

Visual Communication

• Visual communication proves to be effective since it involves interchanging messages only through images or pictures.

Example Like – No Parking Sign, Danger Sign, No Mobile Phones Allowed We can Understand.

Communication Cycle and Importance of Feedback

Feedback

• Feedback is an important part of the communication cycle.
• For effective communication, it is important that the sender receives an acknowledgement from the receiver about getting the message across.
• The sender sends information, and the receiver provides feedback on the received message.

Friends Feedback is important part for Communication Skills. Like

• Positive Feedback
• Negative Feedback
• No Feedback

Good Feedback.

• Specific – Avoid general comments. Try to include examples to clarify your statement.
• Timely – Being prompt is the key, since feedback loses its impact if delayed for too long.
• Polite – While it is important to share feedback, the recipient should not feel offended by the language of the feedback.
• Offering continuing support – Feedback sharing should be a continuous process.

Importance of Feedback

• It validates effective listening
• It motivates
• It improves performance
• It is always there

Barriers to effective Communication

What is Effective Communication ?

• Communication can only be effective if we follow the basic principles of professional communication skills. These can be abbreviated as 7 Cs of communication :
  • Clear
  • Concise
  • Concrete
  • Correct
  • Coherent
  • Complete
  • Courteous

Thanks to Beloved Readers.